Return Policy

Thanks for shopping at ​Prodia online shopping.

If you are not entirely satisfied with your purchase of our products, we're here to help.

Return Policy:

You have ​7 (seven)​ calendar days to return our purchased item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your return item must be in the original packaging of our company PRODIA. Your item needs to have the receipt or proof of purchase.

Prodia will not refund the shipping cost incurred in case of such returns.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your online purchase mode or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping

Shipping (Courier) costs are non​refundable. Prodia will not refund the shipping cost incurred in case of such returns. You will be responsible for paying for your own shipping costs for returning your item.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Terms and Conditions.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via online payment only or original method of payment by the buyer.

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

2. If we receive a payment failure notice from your bank, refund will be issued through a cheque.

We will send you an e-mail asking you to call us and provide your name and address where you want the cheque to be sent. After we receive these details, refund will be initiated.

3. In any case where a refund is required, we need to authorise the refund. Prodia.in can assist in facilitating refunds for you only when you notify us of the receipt of the item.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT) or via Account Payee Cheque Payment

Note: Refunds cannot be processed to third-party accounts. The name the buyer account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" HDFC Bank cheques and account payee only.

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.

- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Prodia will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

If you have any questions on how to return your item to us, Contact Us at info@prodia.in or call our helpline No. +91 7769944741